The Pianoman. Pianos in Leeds.
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WHAT MY CUSTOMERS SAY ABOUT ME

14 February 2014

Hi, Mark

Thank-you for your earlier telephone call. It was very much appreciated and as I mentioned I'm sure that I will get a lot of pleasure from playing my new piano. Customer care and satisfaction is important and following up this is a rare thing these days but obviously something to which you attach great importance. Brian and I are very impressed with all your help and assistance in making the choice of the correct piano for our needs. Thank-you. As an aside, you may be interested in looking at the following website - www.thefirebrand.co.uk and reading about the Band of the West Yorkshire Fire & Rescue Service of which Brian is a member. Once again many thanks for all you help and may your successful business go from strength to strength.

Gillian Anderson


31 December 2013

Hi Mark

The CS4 arrived this morning and is now built and all working just smashin thanks. Many thanks for the awesome service, very much appreciated. Have a great 2014.

Regards

Ron, Norfolk


3 September 2013

Hi Mark,

I just wanted to say a big thank you for helping me make the right decision about buying a beginner's digital keyboard (Casio CDP220). Even though I was choosing from the lowest price range I was very grateful for your expert advice, patience and communications by email. I now have a great keyboard, at a great price, and I'm enjoying playing it every day. When my playing improves I'll definitely be back for a more expensive model, and in the meantime I'll be more than happy to recommend your superb service to anyone else who is looking to buy a piano or keyboard.

Thanks once again,

Best wishes,

Will

William Hudders


19 June 2013

Dear Mark

I wanted to write to let you know how pleased the whole family is with our new Kawai RX 5. We agonised over the purchase as it was such a huge investment for us. You were sympathetic and have given us an amazing 'once in a lifetime' deal. The piano has already given us so much pleasure. My daughter is practising even more than ever and her playing is developing beautifully. Even I find myself returning to the piano after over 25 years. We are so glad we met David and bought the piano. It is definitely my most treasured possession. The service you have provided, the deal we agreed and the spotless condition the piano was delivered in are all first class and I would not hesitate to recommend you to friends and colleagues.

All the best

Dr Lowe


18 June 2013

Dear Mark,

Just a short note and thank you. Being disabled it was hard to go into local stores and try out pianos so my research on the internet lead me all over the UK to find the best deal. Without doubt I have to say to anyone looking for a good quality piano and best price deal look up The Piano Man you will not be disappointed. Service is outstanding no pressure sales just a genuine enthusiasm and love of the piano. By the way don't forget to go to the shop if you can and try out his stock. You will not be disappointed. I had a cup of tea waiting and all the time in the world to try out and select the right piano for me. True to his word, 10yr guarantee on piano, new stool, removal of old piano and delivery of new and free first time tune by a very skilled and experienced tuner David. I just wish I had taken the plunge to purchase years ago. The piano now takes pride of place in our house. Its a real beauty, state of the art piano, a wonderful polished piece of furniture exhibiting a magnificent sound. I have got back my enthusiasm to play again. Its richly rewarding and therapeutic too. So anyone out there thinking about starting up or upgrading just get down to his shop and reward yourself its really worth it. Thank you once again.

Mr G Good. Leigh, Lancashire


8 May 2013

Dear Mark,

Thank you so much for supplying us with the new Kawai RX2, what a fantastic instrument it is. A comment echoed by pupils and staff across the music department. The piano pupils have been booking time on the new instrument and members of staff have even taken to practising in the department before going home. The mellow tone of the instrument along with its excellent action make it a joy to play. The delivery and ordering were all accomplished without any fuss and within no time at all we were blessed with the arrival of what has to be the greatest single addition to the department during my time here. Thank you for recommending, supplying and of course the deal you cut for us on this fine instrument.

Yours sincerely

Phillip

Mr P Tedd, Director of Music, Woodhouse Grove School


11 December 2012

Hi Mark,

Thank you very much for the efficient service you and your team provided when I purchased the Kawai MP6 digital piano at the weekend. I was contacted by phone to be notified that it would arrive today, and it duly did. Having trawled the web, I can confirm that your price was the most competitive that I found.

Thanks again,

Gwil James


2 May 2012

Sir,

I am writing to thank you for the level of service that I have received from yourself.

Having learnt and practised on an acoustic piano I must confess to having always disliked their digital counterparts because of the poor sound reproduction. However after moving to a city centre apartment I had little choice but to invest in a digital piano - owing to space, manoeuvrability and noise.

After extensive research, both by testing the instrument in a local shop, reading owner reviews and watching YouTube demonstrations, I decided upon the Kawai CN43 - it is the top-end of the 'CN' series and offers more functionality than the lower-end (but slightly more expensive) CA13. The instrument itself is housed within an attractive, well-built case and fits nicely into the spare space that I have. Assembly was quick and easy thanks to the comprehensive instruction manual included and the different coloured screws to aid assembly.

The sound produced (ably assisted by the 100W speakers) is a very accurate reproduction of a grand piano and the 'reverb' function emulates the sympathetic resonance of an acoustic. The adjustable volume is ideal for night-time playing. The keys have a textured Ivory Touch and feel correctly weighted.

The customer service I have received from Mr. Crossland ('The Pianoman') has been excellent and far exceeded my expectations. I was initially going to purchase the instrument from a local dealer until I telephoned Mr. Crossland who was by far more attentive, courteous and knowledgeable than my local dealer.

It turned out that I had made the correct choice in purchasing from The Pianoman - he telephoned me to update me on the delivery date/time, liaised with TNT to ensure correct delivery and afterwards spoke to me to see how I was finding the instrument. The price he offered was competitive too.

In short I highly recommend the personal service offered by Mr. Crossland and, when I am in a position to purchase an acoustic piano, I will certainly consider using his company again.

Matthew. Manchester


1 May 2012

Dear Mark,

We bought our Kawai digital piano from your shop in Pudsey in 1994. We moved to Malta in 2000 and brought the piano with us. It is still going strong and we have not had any problems with it. Kawai pianos are very reliable and we are very satisfied with ours and recommend Kawai pianos to your customers plus your excellent personal service. I enclose a photo of the said piano.

All the very best

Janet and David Johnson. Bugibba, Malta.


11 April 2012

I've only been playing the piano seriously for a couple of months, but thought if I was to continue playing seriously, I needed to upgrade my somewhat dodgy midi keyboard for a digital piano. I was going to buy online, but wanted to at least try the instrument I was considering (and a couple of others) first. Here where the piano man comes in. I was so impressed with the friendliness, patience and advice that I decided to buy directly from the shop (of which the prices are the same as internet retailers). I settled on the model I was originally intending, and a couple of weeks later Mark ordered for me. He was incredibly patient even after I'd called after placing my initial order and deciding on a different colour. Arrived in store very quickly, and the piano is wonderful. Thanks very much Mark, I will certainly be recommending the Piano Man.

Clare Gollop, Leeds



10 April 2012

Hi Mark

I thought I would write to you just to say how much I am impressed with my new Kawai RX2 grand and K2 Anytime upright pianos. The evenness and responsiveness of the Millenium Action in both instruments facilitates even the most difficult technical passages and the richness and depth of tone particularly on the RX2 is extraordinary.

There is no doubt whatsoever that my decision to invest in two Kawai instruments was the right one and as a busy professional soloist, I can honestly say that Kawai have a piano that fully meets the requirements of the hugely diverse range of repertoire that I play.

Thank you once again for providing me with such wonderful instruments.

Best wishes

Julian Saphir, Harrogate



23 March 2012

I would like to say thank you to the PianoMan for the Kawai KDP-80 digital piano which I have received at the appointed time. The Kawai digital piano is worth the price and sounds great as it has several internal sounds from upright piano, grand piano, church organ to other sounds such as strings and harpsichord. You can also record what you play and this is a handy feature for composers if they need to write their ideas out in full. All these features and functions sound realistic and are impresive and the digital piano has renewed my appreciation for piano music. I would like to recommend the PianoMan to anyone who needs a piano from beginner, intermediate and professional levels.

Yours sincerely,

Andrej Kowal, Shipley, West Yorks.


8 March 2012

Hi mark,

Thanks very much for your call earlier today - I really appreciate the customer service and care!! The piano did arrive today at 9.50am which was great. Although I haven't opened yet, box seems in really good shape (no bashes etc) and TNT guy very helpful. Will open tonight and let you know how I get on. The reason I bought from you was your willingness to go the extra mile and service/communication etc which has been great. I read the comments from customers placed on your site - would be only too happy to give you a testimonial for your website if that would be of help. Just let me know.

Best Regards,

Chris MacKenzie, Aberdeen


18 October 2011

Hi Mark

I would like to thank you for helping in my quest to find a good quality digital piano. I am very impressed with my new Kawai MP6, not only with the superb variation of sounds, but also the build quality. David your colleague was also so nice and friendly when my wife and I picked up the DP. Thanks for all your help ... I will certainly recommend you and Kawai.

Best regards

Al Griffiths, Bradford


6 October 2010 (follow up to email above)

Hallo Mark

Just a quick mail to let you know the piano is glorious and giving us many pleasurable hours of playing. It sounds fantastic and is probably the best purchase we have made in a very long time. Just to say thanks again and to wish you all the very best.

Kind regards

Conrad & Liba


12 August 2010

Well, the Kawai digital piano arrived this morning, all the way from Leeds!

The delivery company, TNT, delivered on time and the delivery chap was both polite and helpful. I unwrapped the piano immediately and assembled same very quickly and the instrument was ready to play.

The sound is superb and the multi function ability of the piano is a very neat idea, Kawai have it just right in my view. Thanks also Mark for your friendly, professional, advice regarding the purchase and also keeping me informed every step of the way regarding delivery, as it is a long journey from Leeds to my home in Hertfordshire but I couldn't have wished for a better service your expert knowledge was really welcome.

All that's left to say is I will definitely recommend you to all my musical friends as I know Liba will when she attends her concert band performances and rehearsals. It has been a genuine pleasure speaking with you and I trust we will have many happy years with our piano. Your customer service is second to none Mark a rare treat in this day and age! Thanks a million for everything.

Kind regards

Conrad + Liba. Hertfordshire.


22 November 2010

Wishing to upgrade my existing upright, I called in at Pianoman Leeds and after excellent advice from Mark Crossland, I chose the Kawai K6. An absolutely wonderful instrument in all respects – so pure, so fast and responsive!

Mark was very patient in assessing my needs, taking time to explain things as well as providing me with an extensive range of instruments to compare and test before making my final choice.

Also, the piano preparation and the delivery service arranged by Mark was very prompt and professionally efficient.

Graham Westwood, Pontefract


Dear Mark,

Thank you for your guidance and patience during our recent forays into the piano purchasing business. We were almost complete novices and went round the houses a wee bit but are thrilled with our purchase of the Kawai K2. After just a couple of weeks we have already derived a lot of pleasure from the piano and I have re-discovered a new hobby over thirty years on since I had lessons!

Many thanks,

James, Linda, Lorna & Louise


Dear Mark,

We came in for a piano stool but the piano sold itself!

We came into your Piano Man piano shop last March looking for a new piano stool. You had an excellent range of piano stools, reasonably priced, available in a variety of colours, comfortable to sit on, adjustable — what more could one want? Yet somehow, despite your helpful service we left without buying one after all.

What happened? What happened was that we tried your Kawai pianos and the sound went straight to our hearts. We went home without the new piano stool but with our heads full of the discovery of these pianos and the wonderful sounds they could make.

As you know, we came back eight months later and bought a Kawai K6 which we have had at home now for about three weeks. It is an absolute delight and we are writing to thank you for all the help you gave us in choosing it.

Visiting your piano shop has been an education as well as a real pleasure. We really appreciated your clear explanations of the design, materials and manufacture of the Kawai pianos, the pieces that you played to us to demonstrate the range of their capacities and the way you gave us a free hand to try out the different models for ourselves. Also you and John Tordoff, with the assistance of Airedale Movers, made the whole process of selling our old piano and installing the new one very easy indeed.

The model we bought sounded wonderful in your show room and it keeps on sounding even better as it settles in here at home. We are amateurs as you know and it is a revelation to discover how much a really good piano helps our playing and increases our enjoyment of practice sessions and lessons. As you can tell, we absolutely love our Kawai K6.

Playing it is a delight and a wonder. Oh, and the piano stool that came with it is very comfortable too!

With our warmest thanks for all your help,

Yours sincerely,

Frankie and Roy


Dear Mark

Just a short note to say that the piano arrived this morning and is installed safely. Thank you for everything. You were a pleasure to work with, giving sound constructive advice for our needs, and your customer care between the order being placed and then delivered was excellent — not to mention the price! It would be great to replace one of the other pianos in the Cathedral and there is no doubt that I shall turn to you again.

Once again, many thanks!

Yours

Andrew Bryden, Director of Music, Ripon Cathedral


As someone returning to the piano after two decades without an instrument I was bewildered by the range of options available. Having spoken with several companies I was getting more and more confused until I spoke to Mark at The Piano Man. Mark listened to what I needed and why I needed it and then pointed me in the right direction. After playing the recommended instrument at Mark's piano shop in Leeds Mark personally delivered the piano within several hours! I would recommend The Piano Man to anyone looking to purchase a piano. Mark clearly knows his pianos and cares about his customers. What a great combination.

Gavin Ingham


Dear Mark,

Kawai CN-32 Digital Piano

I am delighted with my new digital piano, having played a conventional piano for over sixty years, and find the change over no problem at all. The action is positive and the sound can be varied to suit the individual's need. I find there are enough options for someone of my age but I have to admit I have not tried all the various permutations. However it suits my requirements as a pianist and the fact that it can be played with earphones is a great advantage. As a piece of furmiture, it is also pleasing. In conclusion I am very happy with my new piano and I would thank you for recommending and supplying it.

Kind regards,

Freda Robinson (Mrs)


Being a complete beginner and looking all over Yorkshire with my wife for her first piano, we ended up being quite confused by all the "salesmen", so it was really refreshing to have been recomended to "the pianoman" Mark, in leeds. He listened to my wife's requirements and from purchase to deivery, and also the initial tuning, everything was exactly as promised. On his website he has 10 promises, all are upheld and true.

Regards

Tim

Dear Mark,

I'm LOVING the piano and I'm so glad I bought it. I must say, my father and I tried out every piano in every shop in Leeds that day (in our price range) and nowhere did we find a nicer piano or salesman or prompter delivery!

Thank you again.

Best wishes

Annie

Mrs Anne-Marie Czajkowski BA (Hons) ARCM (PG)


mark!

My new Kawai k2 is so fantastic i can't keep off it! I had my old piano for 20 years and was attached! and very reluctant to let it go! I had tried loads of pianos and none had satisfied my needs both as a teacher and pianist. UNTIL THE K2! Its brilliant thanks so much.

caroline mccarthy alcm


Dear PianoMan,

Thank-you so much for my Kawai piano. I love it so much! To be honest, its my most treasured possession. I could probably go on forever saying how much I love it, but I won't. Your service was brilliant too. Friendly, I would say. Honestly, it helps!

If you're interested, I'm attempting grade 8 standard music, an arrangement of Canon in D. The Kawai has helped me make a lot of progress. I would like to finish by saying thank you. Who knows what I would have ended up with if I didn't get the Kawai!

Kathryn Turnbull.


Hello Mark,

I recently bought a Kawai K6 from you. It's fantastic and I can't stop playing it. What a beautiful touch and sound. Thank-you!

You mentioned when I was in the shop that you would be able to send a piano technician round to tune it for me. Now I've got used to the feel and sound of it, I'd be really pleased if you could do this.

Thanks again for selling me such a wonderful piano.

Kind regards,

Mrs R Holton.


Dear Mark,

Just a short note to say how much I am enjoying the Kawai I bought from you last month. I also wanted to put in writing how much I appreciated the advice you gave on the pianos you stock, and how helpful I found your approach - a mix of advice on both the technical and the emotional aspects of buying a piano which was measured and wise. I felt that you answered all my questions very fully, without surrounding what can be a difficult subject in mystique, or saying what you thought I wanted to hear - a common mistake in some sales situations. And forgive me if I express myself badly here, but you weren't at all patronising to a beginner, which I found very helpful! The tuner is coming at the end of the month and I look forward to many years of happy playing!

Many thanks,

Mrs Maltby.


Dear Mark,

I would like to express my satisfaction with my recent purchase from you. I am completely delighted with it as an instrument - it has become my musical voice in composition, something you will remember as being a long held ambition of mine. The after-sales you offer is superb, thanks in no small measure to your excellent tuner. I recommend your services without reservation!

Yours sincerely,

Mr Higgins, Pontefract.


Dear Mark,

Our new piano is a great success both as a piano and as a handsome piece of furniture. Our piano teacher came last night and played it - she said it had a lovely mellow sound and it was the Rolls Royce of that type of piano. I want to thank you for your help and advice not only regarding the make of piano but also what you thought our children required in terms of their playing experience now and in the future. Your piano removal men were also excellent at their job and very polite. If we ever decide to buy another piano in the future we will come to you.

Kind regards,

Mrs Hutchings, York.



Dear Mark,

Once again, many thanks for your help in selecting the right piano for us. Our new Kawai is everything we could have wished for in an upright,and we are delighted with it. Your personal attention, and the delivery arrangements were first class, and we have no hesitation in recommending your services to anyone seeking a piano.

Many thanks,

Dorothy Colcutt, South Yorkshire.


Dear Mark,

Thank-you again for sponsoring the musical event with Julian Saphir. We all greatly appreciated his talents. Some pupils have asked to start learning to play the piano, whilst there is a general 'buzz' about the place, as we all state - how did he play that?!!

I do hope that you enjoyed the day as much as the staff and pupils did, and I look forward to you bringing back Julian to repeat the experience next year.

Thank-you once again,

Mrs Helen Crompton, Director of Music, Silcoates school, Wakefield.


Hi Mark,

Many thanks for the excellent service, no false promises just ordered and delivered on time, that's all I wanted. The piano [a Kawai CP115] is fantastic, I've already managed to record a tune and found the songbook, I'm really pleased with it.

Kind Regards,

Ann Witty.


Dear Mark,

Thank you for assisting us with the purchase of a Yamaha U3 for our daughter. The piano is in excellent condition, the delivery man had proper cups for the piano to stand on which we purchased from them. We must admit that we did have slight reservations about the purchase of the piano from yourself with out seeing it (due to distance from ourselves to yourself, Norfolk to Leeds). But we must say we would not hesitate to purchase from yourself again with only taking your word for condition of purchase. Your piano tuner has phoned us saying you had asked him to call so he can make an appointment to see us to tune the piano. This has already been arranged for 21st June. Thank you once again for making things run very smoothly.

Yours faithfully,

Mr & Mrs B Braybrook.


Dear Mark,

I cannot tell you how much difference my new Kawai piano has made to my ability to play more accurately and with a little more finesse, even with arthritic fingers. Having thought my old German overstrung was probably the best I could have owned I now realise how much more responsive the Kawai advanced piano action really is. Thank-you for your honesty and the infinite patience you showed in making sure a very fussy customer found the correct piano from your piano shop. I did think it was going to be the hardest purchase of my life but you made it pretty painless.

Thank-you once again,

Mrs R, Leeds.


Dear Mark,

I would like to take this opportunity to say how pleased I am with the Kawai pianos that we purchased from you in December 2004. The 9 uprights, 1 grand and a digital piano have helped us enormously. I would thoroughly recommend Kawai pianos to any other educational establishment.

Miss HL Ward, Director of Music, Silcoates School, Wakefield.


Dear Mr Crossland,

I have been most impressed by the knowledge, service and after-sales support provided by The Pianoman. Whether you intend to purchase an acoustic or digital piano, you will find it very difficult to do business with anyone better!

Yours sincerely,

Robert A Longden, Cheshire.


Dear Mark,

Just a short note to congratulate you and your team on the first class service I received when buying a Kawai grand piano. It makes a refreshing change when a level of service is exceeded. Your delivery people were professional with their dealings. They called me to arrange delivery and made subsequent calls in order to keep me informed of their progress. This was most helpful to us. Once again, many thanks.

Kind regards,

Mr B, Durham.


Dear Sirs,

We were very impressed with the friendly, helpful service provided by the Pianoman. Mark really seemed to want us to choose the right instrument for us and was very patient while we played different models and asked lots of stupid questions. We love our new piano.

Yours truly,

Mrs H, Knaresborough.






Although my piano shop is in Leeds, I deliver pianos to anywhere in Yorkshire — Barnsley, Beverley, Bingley, Bradford, Bridlington, Brighouse, Burley-in-Wharfedale, Castleford, Cleckheaton, Dewsbury, Doncaster, Filey, Flamborough, Goole, Guiseley, Halifax, Harrogate, Hellifield, Helmsley, Holmfirth, Hornsea, Huddersfield, Hull, Ilkley, Ingleton, Keighley, Knaresborough, Leeds, Leyburn, Long Preston, Normanton, Northallerton, Ossett, Otley, Pickering, Pocklington, Pontefract, Pool-in-Wharfedale, Pudsey, Redcar, Richmond, Ripon, Rotherham, Scarborough, Sedbergh, Settle, Sheffield, Shipley, Silsden, Skipton, Staithes, Stamford Bridge, Thirsk, Thornaby-on-Tees, Todmorden, Wakefield, Wetherby, Whitby, Wombwell, Yarm, Yeadon, York — and indeed to anywhere in the UK.