Call: 0113 240 8030

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Visit: 168-170 Easterly Road, Leeds, LS8 3AD

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Terms & Conditions for online purchases only

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website https://www.thepianoman.ltd.uk/ (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference. These terms, and any contract between us, are only in the English language.

1. Information about us

1.1 https://www.thepianoman.ltd.uk/ is a site operated by The Pianoman Limited (We or Us). We are registered in England and Wales under company number 4325143 and we have our registered office at York House, Cottingley Business Park, Bradford, BD16 1PE. Our main trading address is The PianoMan Ltd 168-170 Easterly Road Leeds LS8 3AD. Our VAT number is 789 2571 72.

2. Service Availability

2.1 Our site is only intended for use by people resident in Great Britain. We do not accept orders from individuals outside Great Britain.

3. Your status

3.1 By placing an order through our site, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;
3.1.2 You are at least 18 years old;
3.1.3 You are resident in Great Britain; and
3.1.4 You are accessing our site from Great Britain.

4. How the contract is formed between you and us

4.1 Your order constitutes an offer to us to buy a Product. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.2 below. After you place an order, you will receive an e-mail from us acknowledging that we have received your order.

4.2 All orders are subject to acceptance by us. We will confirm our acceptance of your order by sending you a delivery note with the Product when it has been dispatched (the Delivery Notice). The contract between us (Contract) will only be formed when we send you the Delivery Notice.

4.3 The Contract will relate only to those Products whose dispatch we have confirmed in the Delivery Notice. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Delivery Notice. However, our order process does of course allow you to check and amend any errors before submitting your order to us, and we will send you a confirmation of your order, which you should check to ensure that it describes what you want. Our Delivery Notice will reflect the details of your order that are set out in our emailed confirmation of your order.

5. Our status as principal

5.1 Please note that in some cases, in order to make our service to you quicker and more efficient we accept orders as the principal seller but ask our supplier to deliver them directly to you. However, the legal contract is always between you and us (and not with our supplier), and is subject to these terms and conditions.

5.2 We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.

6. Delivery

6.1 We will contact you with an estimated delivery date.

6.2 Delivery of an order shall be completed when we deliver the Products to the delivery address you gave us and the Products will be your responsibility from that time.

7. Risk and title

7.1 The Products will be at your risk from the time of delivery.

7.2 Ownership of the Products will pass to you upon delivery provided that we have received full payment of all sums due in respect of the Products, including delivery charges.

8. Price and payment

8.1 The price of any Products and delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

8.2 Product prices include VAT but exclude delivery costs, which will be added to the total amount due depending on the method of delivery selected before payment is taken.

8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation of your order.

8.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

8.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

8.6 Payment for all Products must be by credit or debit card. We will not charge your credit or debit card until we dispatch your order.

9. Returns and Refunds

Clauses 9.1 and 9.10 only apply if you are a consumer.

9.1 If you are a consumer, you have a legal right to cancel a Contract during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

9.2 However, this cancellation right does not apply in the case of Products made to your specification or clearly personalised.

9.3 Your legal right to cancel a Contract starts from the date of the Delivery Notice (the date on which we confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Your ContractEnd of the cancellation period
Your Contract is for a single Product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the Product.
Your Contract is for multiple Products which are delivered on separate days. The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

9.4 You can also cancel your order for Products at any time prior to the date of the Delivery Notice.

9.5 To cancel a Contract, you need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form shown at Annex A of these terms and conditions. If you use this method we will e-mail you to confirm we have received your cancellation.

9.6 If you cancel your Contract we will:

9.6.1 refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount for diminished value. In particular, in order to protect the Products in transit, you must re-pack them in the same manner in which they were packed when they were delivered to you, or use a specialist courier to return the Products to us (in respect of which see clause 9.8.2 below).
9.6.2 refund any delivery costs you have paid although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.6.3 make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

9.6.3.1 if you have received the Product, 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us;
9.6.3.2 if you have not received the Product, 14 days after you inform us of your decision to cancel the Contract.

9.7 We will refund you on the credit card or debit card used by you to pay.

9.8 If a Product has been delivered to you before you decide to cancel your Contract:

9.8.1 You must return it to us without undue delay and in any event no later than 14 days after the day on which you let us know that you wish to cancel the Contract. Our returns address is 170 Easterly Road, Leeds, LS8 3AD.
9.8.2 Unless the Product is faulty or not as described you will be responsible for the cost of returning Products to us. We estimate that the cost of a specialist courier to return the Products to us will be around £150 for a long distance journey (to our premises in Leeds) or around £80 for a more local journey.

9.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these terms and conditions. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

9.10 If the Products are faulty or mis-described, and we agree that they are faulty or mis-described, we will exchange the Products or refund the price of the Products in full, together with any applicable delivery charges (whichever you decide). We will arrange for collection and return of the Products through our nominated carrier, which shall be at our cost.

Clause 9.11 only applies if you are a business.

9.11 If the Product you have ordered is delivered faulty or mis-described, we will exchange the Product or provide you with a full refund (whichever you decide). If you believe the Product is faulty or mis-described, you must notify us within 24 working hours of the Product being delivered to you and we will arrange for collection and return of the Product which shall be at our cost. We will examine the returned Product and will notify you of your refund or exchange via e-mail within a reasonable period of time.

9.12 For the purposes of clauses 9.11, "working hours" means 9am to 5pm on any day other than Saturday, Sunday or any public holiday in England.

10. Our liability

10.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied.

10.2 This does not include or limit in any way our liability:

10.2.1 for death or personal injury caused by our negligence;
10.2.2 under section 2(3) of the Consumer Protection Act 1987;
10.2.3 for fraud or fraudulent misrepresentation; or
10.2.4 for breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
10.2.5 (only if you are a consumer and not a business) for any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); or
10.2.6 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10.3 Our liability to you for any other losses or damage (beyond those referred to in clause 10.2 above) you may suffer as a result of us breaking the Contract (whether the losses arise in contract, tort, negligence, breach of statutory duty or otherwise) is strictly limited to the purchase price of the Product you purchased from us.

10.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:

10.4.1 loss of income or revenue
10.4.2 loss of business
10.4.3 loss of profits or contracts
10.4.4 loss of anticipated savings
10.4.5 loss of data, or
10.4.6 waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.

11. Contacting Us

11.1 Contacting us if you are a consumer:

11.1.1 To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form shown at Annex A. If you use this method we will e-mail you to confirm we have received your cancellation. You can also contact us by telephone on 0113 240 8030 or by post to 170 Easterly Road, Leeds, LS8 3AD. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
11.1.2 If you wish to contact us for any other reason, including because you have any complaints, you can contact us by e-mailing us at markthepianioman@gmail.com
11.1.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

11.2 Contacting us if you are a business:

You may contact us by e-mailing us at markthepianioman@gmail.com or by post to 170 Easterly Road, Leeds, LS8 3AD.

12. Transfer of rights and obligations

12.1 The Contract between you and us is binding on you and us and on our respective successors and assignees.

12.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

12.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

13. Events outside our control

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Event Outside our Control).

13.2 An Event Outside our Control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

13.2.1 Strikes, lock-outs or other industrial action.
13.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
13.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
13.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
13.2.5 Impossibility of the use of public or private telecommunications networks.
13.2.6 The acts, decrees, legislation, regulations or restrictions of any government.

13.3 Our performance under any Contract is deemed to be suspended for the period that an Event Outside our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring an Event Outside our Control to a close or to find a solution by which our obligations under the Contract may be performed despite an Event Outside our Control.

13.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

14. Waiver

14.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

14.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

14.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 11 above.

15. Severability

15.1 If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16. Variation & Entire agreement

16.1 We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. Any variations from these terms and conditions shall only be effective if confirmed in writing.

Clause 16.2 and 16.3 only apply if you are a business

16.2 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

16.3 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them. Nothing in clauses 16.2 or 16.3 shall operate to exclude any liability for fraud.

17. Our right to vary these terms and conditions

17.1 We have the right to revise and amend these terms and conditions from time to time.

17.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us.

17.3 We may revise these terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

17.4 If we have to revise these terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

18. Law and jurisdiction

18.1 If you are a consumer, please note that these terms and conditions are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

18.2 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

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